If you wish to cancel your order, kindly get in touch with our Customer Care Team within 45 minutes of placing your order, either by phone or through web chat.
While we make an effort to accommodate customers' requests for order amendments or cancellations, our primary focus is on promptly processing orders for dispatch. Consequently, your requested cancellation or amendment may not always be feasible.
If the amendment or cancellation request cannot be fulfilled, and the item(s) is no longer needed, please return the item(s) to us following our returns policy.

After placing your order, you will receive an order confirmation email providing details of your purchase, including the cost and chosen delivery option.
Subsequently, we will send you another email once the order has been processed, containing your tracking details. This enables you to monitor the shipment progress. Additionally, you can find the tracking information in your order history.
If you are not receiving our emails, please check your junk folder and consider adding us to your safe list

If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
* The error message you are seeing
* A description of the problem
* What payment method you are trying to use
* What the products are you’re trying to purchase
* What internet browser you are using or if you are using our app
* Any other details that could be useful
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
Your card provider will have more information.
If you are using Klarna or PayPal, please contact them directly.


It's possible that one of your packages is still in transit. You can check in our email confirmation and in My Account to see if your order is made up of multiple parcels.
If there's no parcel still in transit, we're happy to assist you with this at our Customer Service. Please have your order number ready

Our standard delivery time varies between 1 to 3 business days, depending on the product and destination. We aim to process and ship orders promptly, but factors such as busy periods and holidays may affect delivery times. For specific inquiries, feel free to contact our customer service.

Returns & Refunds

Follow these steps to return your product(s):
1. Go to 'My account'. You can find this button at the bottom of our website.
2. Start by logging in to your AROWONEN account using your credentials.
3. Click on 'Orders'
4. Locate and click on the specific order for which you want to initiate a return.
5. Click on 'Request Return'
6. Fill in the required information regarding the items you wish to return. This may include the reason for the return, quantity, and any additional details.
7. Click on 'Request Return'
8. Wait for confirmation regarding the return. 
9. If your return request is approved, follow the provided instructions to ship the items back to the designated address. 
10. After we have received your returned products, we will process your return request as soon as possible. If all of the conditions are met, we will be happy to refund the total purchase price to the original payment method within fourteen (14) days of receipt of your return.

Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.

Any refunds will be refunded to the same payment method you used when you placed the order.

If you have not received back your payment after ten (10) working days, please contact our Customer Service regarding the payment.